Why are your customers still sitting on hold to call centres when we need to talk to someone? Time to mobilise your customer support and provide always on, instant access so that your customers can talk to you in the moment, quickly, efficiently and effectively. Create a richer conversation, better support and happier customers.
With Synapta Live Chat agents and customers can easily and securely share images and videos. They get uploaded from customers using a secure, encrypted connection, so whether you needed a customer to get a copy of their I.D. to a customer loans advisor for an application, or a patient to show the doctor exactly what a rash looks like it can be done quickly and safely.
A text message is the easiest and often most convenient way to allow customers to manage a live chat with you, but not the only way with Synapta. You can also include a snippet of code in your mobile apps to include a chat page in your app or add it to your web page.
We even help your customer to take the conversation with them by switching between these access modes as they need to so they don’t have to sit online and can switch to SMS to carry on the conversation seamlessly if they have to.